Service advisor was excellent. He told me everything I need to know pertaining to my car. He was professional and hospitable. He exceeded my expectations.

After making an appointment it still took 3 hours and 15 minutes to get my oil change and tires rotated. Way too long.

Process was seamless. Staff efficient. Overall service first rate. Salesperson was friendly, patient, and knowledgeable.

The staff in the service department was very professional and experienced. They show me that they're well trained in their duties of customer service.

They showed a lot of professionalism, compassion they made us their priority and feel valuable towards our feelings and concerns

Good staff and technician who gave you honest opinion about the repairs needed.. convenient to schedule an appointment.

I brought my new 4Runner in for its first oil change recently, and while the service itself seemed fine, I noticed a paint chip on the car after I got home. I take really good care of my car and keep it spotless, so this was frustrating to see. From the location of the chip, it looks like it may have happened when the hood was opened—possibly while checking the wipers. On top of that, I found oil handprints on both the inside and outside of the car. I know the shop is busy, and I’m not reaching out for compensation or anything like that. I just wanted to give a heads-up so this kind of thing doesn’t happen to other customers. I’ve attached a photo for reference.

I had to call repeatedly the second day to find out if my car would be ready. No response. So I had to go to dealership only to be told it wouldn’t be ready until around 6. I had a 7pm appointment so I was five. A rental, another hassle.

I’ve always had a pleasant experience each time I come in to the dealership. The service advisor, Antonio is the ultimate advisor going through the details of what needs to be done to keep my vehicles running smoothly.

This dealership remains the top dealership in mind when it comes to servicing my vehicle.

Prompt, courteous and thorough service. Staff was friendly and capable. The service was very good.

As a septuagenarian, I have had my share of cars and dealership service visits. Toyota of Bowie has the most professional, personable and knowledgeable service managers that I have encountered. Kudos to Mr. Mohammad Janneh.

My service technician is great. He keeps me informed of service being done on my vehicle & advises me of anything I may need for prevention.

I walked in to pick up my car and two employees were screaming at each other, cursing, in the middle of the maintenance bay. I asked another if the representative I had seen was available. "Shes not here today." Was the only response. I eventually found my way to the cashier, Paula, who spent half of her time speaking to me with her back turned, and the rest being aggressively rude, giving monosyllabic answers. It's not pleasant spending money at a place this unprofessional.

Very dependable, polite and thorough. Their team operates in an organized fashion and communicates extremely well. I go nowhere else!