Customer Testimonials
I really appreciate Imani. She actually remembered me from previous visits which I think is incredible given the amount of customers she see each day. Even though it took 2.5 hours for a routine vehicle checkup, she kept me advised the whole time.
Imani was incredibly helpful and responsive. Thank you so much for helping me and keeping me informed.
I recently purchased my vehicle from Toyota of Bowie and the experience was outstanding from start to finish. The staff was professional, friendly, and knowledgeable. They answered all my questions without pressure and helped me find the perfect car that fit my budget and needs. The sales team was upfront about pricing and made the entire process smooth and stress-free. The finance department explained all the details clearly, and I never felt rushed or misled.
Excellent crew support Antonio Britalia Ray, and Eight crews and the cashier Charlene and Joe
Making an appointment is easy and professionally handled. Lewis Grimes is efficient and knowledgeable of the work needed. He keeps you informed of progress and provides outstanding service. The atmosphere of the service department is exceptional. Customers are treated royally.
Mike is always so helpful, communicates well and is upfront with me - I really appreciate his attention
I ask for to clean my calipers and they did not clean my calipers do it to rotors need to be replace I only ask to clean my calipers not to change any part and they still charged me for repair customer have the right to ask what they want on there vehicle not because my rotors need to be replaced they locked to do what the customer ask not good
Best buying experience of my life. Drove to this dealership looking for a new Tundra and drove away with the truck of my dreams. The sales rep, Harold Ramirez, was outstanding and I never felt haggled or misinformed the entire process. They were very fair with the offer of my trade-in and made my daughter and I feel very comfortable the entire process. I will be using this dealership to buy a new vehicle in the future!
My experience with Toyota of Bowie has been with their totally excellent service department. Starting with their Customer Service who seem to totally understand cars and their mechanical systems as well as the people who own and drive their cars. They have always understood what I wanted or needed and they have worked with their mechanics and gotten me whatever I needed or asked of them. I have always satisfied and pleased with their work...
I have no problems with the dealership. Lewis Grimes in Service always helps me. He is kind, respectful and helpful.
Everything was very good thank you for all the help l will be back for my next repair
Jose Perez was great in assisting me with my car maintenance and needed upgrades. I will continue to recommend coming to the dealership location. Thank you
I really like and appreciate this dealership because of their professional attitude and work ethics. I bought 2 cars from them and if I ever bought another car, it would be with them
the salesman was not good He wouldn't return my calls/text. Ac wasn't working in vehicle, i call him he states oh it was working just fine when he drove it and give it 1-2 days. Its HOT AS xxxx and you want me to ride around even longer with no air. I have health issues. I finally get him on the phone and tell him im coming down Saturday (6/6/25) to get the ac fix. Now the kicker is Thursday he claims the vehicle was in the shop to repair the ac. So if it was in the ... Read More DealerRater - Jul 6, 2025
Karl was an excellent service personnel. He was friendly and explained items thoroughly. My complaints is the amount of time for the service to be completed and the cost (of course).
My Service Advisor, Lewis Grimes went over and above to ensure that the issues found were discussed, and made it easy for me to make my decision and authorize service m. He is a busy advisor who many customers request for his experience, expertise and customer service. He makes it easy to use Toyota of Bowie Service Center.
Excellent customer service. Toyota had so many service advisors ready to take the line of cars when they opened. My car only took a few hours to be ready!
I am extremely pleased that I was able to get an oil change the same day without an excessive wait time. Muhammad the service associate was extremely helpful professional and I look forward to working with him again. Also, the representative that checked me out was very professional as well and engaging as I ended my transaction.
Very clean, sale association was very knowledgeable of the vehicle i was interested in and professional
Toyota of Bowie has been our car dealer for 15 yrs now. We did’nt move to any dealer because of trust that we have on this dealer especially the Salesman who is so friendly and encouraging when it comes to sales. We’re looking forward for a better relationship at Toyota of Bowie😃
A two hour service appointment turned into a 24 hour wait.for the service to be completed.
They are very professional and caring. They also keep me informed on what they were doing to my car.
Always pleased with the car service by Mohamed Janneh and his team. Kudos team Mohamed
Great service always on time and reliable. Jose Perez always does a good job at explaining and keeping you updated.
Lewis was incredibly accommodating, even without an appointment and despite my late arrival, he welcomed me without hesitation. He efficiently facilitated the services and got my air con, brake-light and brakes thoroughly fixed with professionalism and care.
Excellent service! I feel that my car receives the best care and I'll continue to have my car serviced here.
My wait was worth the while. I was able to finish my work task in your cozy waiting room. Thank you!
GOOD SERVICE. GOOD DEALS. GOOD ADVICE. EXCELLENT CUSTOMER SERVICE EXPERIENCE. CONDUCIVE ENVIRONMENT. ORIGINAL PARTS AND PRODUCTS.
No delays , Devin kept me informed with the services I needed. And a follow up on everything that was done Thank you
My experience with Antonio Funderburk was Stella . He provided great customer service. The cashier no because I wanted to apply my new Toyota credit card payment to my bill as the repair were unexpected and was told they couldn’t key in a new credit card number . I had to call Toyota credit card company and was on hold and on the phone with different employees for 35 minutes just for them to tell me Toyota should be able to key in new cards. I went to a manager and she said yes so had to go back to the same ... Read More DealerRater - Jun 25, 2025
I was pleasantly surprised at how easy communication was- it was extremely helpful to get texts/emails regarding the service of my vehicle. And then to be able to respond via text by clicking yes or no was amazing. I played phone tag with the technician who did call me but I was able to quickly see what the recommendations were and address it immediately for a timely return of my vehicle. The only thing that was annoying was when I picked up my vehicle, they pulled it into the pickup/drop off lane behind a car that had just ... Read More DealerRater - Jun 24, 2025
I really appreciate the help and support given to me from Harold Castillo and the good advice about my new RAV4, I’m in love with it. Thank you so much to the financial guy too , he is so professional and easygoing person.
Dan Cookson is my maintenance service rep. I have been going to Toyota of Bowie for almost 24 years. They provide good customer service and are reputable and professional.
Dan Cookson is my service maintenance rep. He always provides outstanding customer service. I have been going here for almost 24 years. Reputable and professional.
Disappointing service. No shuttle service. Service center kept adding more items to buy which was not expected
My service was done quickly, however I was not informed that I could check out until I inquired 4 hours later.
Always on time. So professional and knowledgable. The best dealership around the MVD. Always love there.
The service representative was very professional and always helpful. The specialist had been informed and the tire was in stock. Service was completed in a timely manner. Great service.
It was a very pleasant experience. Your staff was professional and friendly. They quickly responded to my request. Any time I need service I know where to come. Imani was great in this service. Thanks
Umami was great and accommodating. I booked appointment at Toyota website but apparently they had no record of it so she got me taken cared of the next day and had an uber ride arranged. So good service but dysfunctional website.
My service Rep is why I will be returning. Knowledgable, prompt, understanding, fare, intelligent, service oriented, witty and absolutely professional.……..it goes on. Thank you Imani you made a different. The work wasn’t too bad either.
Service advisor was excellent. He told me everything I need to know pertaining to my car. He was professional and hospitable. He exceeded my expectations.
After making an appointment it still took 3 hours and 15 minutes to get my oil change and tires rotated. Way too long.
Process was seamless. Staff efficient. Overall service first rate. Salesperson was friendly, patient, and knowledgeable.
The staff in the service department was very professional and experienced. They show me that they're well trained in their duties of customer service.
They showed a lot of professionalism, compassion they made us their priority and feel valuable towards our feelings and concerns
Good staff and technician who gave you honest opinion about the repairs needed.. convenient to schedule an appointment.
I brought my new 4Runner in for its first oil change recently, and while the service itself seemed fine, I noticed a paint chip on the car after I got home. I take really good care of my car and keep it spotless, so this was frustrating to see.
From the location of the chip, it looks like it may have happened when the hood was opened—possibly while checking the wipers. On top of that, I found oil handprints on both the inside and outside of the car.
I know the shop is busy, and I’m not reaching ... Read More DealerRater - Jun 14, 2025
I had to call repeatedly the second day to find out if my car would be ready. No response. So I had to go to dealership only to be told it wouldn’t be ready until around 6. I had a 7pm appointment so I was five. A rental, another hassle.
I’ve always had a pleasant experience each time I come in to the dealership. The service advisor, Antonio is the ultimate advisor going through the details of what needs to be done to keep my vehicles running smoothly.
This dealership remains the top dealership in mind when it comes to servicing my vehicle.
Prompt, courteous and thorough service. Staff was friendly and capable. The service was very good.
As a septuagenarian, I have had my share of cars and dealership service visits. Toyota of Bowie has the most professional, personable and knowledgeable service managers that I have encountered. Kudos to Mr. Mohammad Janneh.
My service technician is great. He keeps me informed of service being done on my vehicle & advises me of anything I may need for prevention.
I walked in to pick up my car and two employees were screaming at each other, cursing, in the middle of the maintenance bay. I asked another if the representative I had seen was available. "Shes not here today." Was the only response. I eventually found my way to the cashier, Paula, who spent half of her time speaking to me with her back turned, and the rest being aggressively rude, giving monosyllabic answers. It's not pleasant spending money at a place this unprofessional.
Very dependable, polite and thorough. Their team operates in an organized fashion and communicates extremely well. I go nowhere else!
Friendliness, good communication and very comfortable waiting room. Fast delivery of the vehicle. Observation: Today, the technician forgot to reattach the engine air intake filter restriction sensor wire to the retainers. He also spilled engine oil on the fuse box and alternator.
Karl my service advisor needs a promotion. He’s kind, patient and delivers grandeur services. Especially our cashier on the 4-5 pm shift. I travel close one hour for this great service. Again, thank you.
Wait time is too long. I waited for 3hrs for an oil change that I made an appointment before coming in and was 15mins early
Michaell was knowledgeable, kinds, and patient. Very appreciative of his service. Never had a bad encounter at this dealership.
The wait for the diagnosis was long but it was worth it. Problem found, video to support it, rental car provided and all was repaired before noon the next day.
Fantastic service, I thought I would be waitng longer. It was great fast service, paid more than I wanted. It's worth it to keep your vehicle running.
I feel very comfortable bringing my car here for maintenance and have been doing so for decades. Mr. Grimes is the absolute BEST in the business -- knowledgeable, professional, kind, thoughtful, and personable. I can't say enough good things about him or how well he and his crew do their job. I find this location to be trustworthy and reliable. And I am very grateful to Mr. Grimes and the staff here. They do a tremendous job.
Excellent service delivery, great on promises. Good job done. I will come again soonest and tell others
Lack of communication between dealer ship and warranty company.know one never answer the phone.
Efficient fair trustworthy customer oriented honest professional comfortable friendly caring communication compassionate respectful considerate gracious deliverate
I have been to this dealership many times. Always professional. My truck only took 1 hour to get checked.
Outstanding service from Service Advisor Antonio Finderburk! Very friendly, knowledgeable and promptly kept me updated!
The service department is comprised courteous, friendly, thorough, respectful, and timely personnel. The facility is clean and there are several waiting rooms in the customer lounge area. Also, it is easy to make an appointment.
Me pareció bien la atención, me gustó el el tratamiento a la gente está todo bien, le doy calcificación 10, me gustó todo
Very professional this store is one of the best stores the area completely the best
Was able to book appointment, with ease. The appointment went smooth they were able to get vehicle in and out of the service department without delay
Dan Cookson was great, however, the mechanics need to improve in quality assurance checks and ensuring floor mats are replaced, the speedometer is returned to the original setting, and other settings.
Very impressed with the dealership. Representative met me T the door and stayed with me the entire time and answered all questions willingly.
We had a fabulous experience- professional, courteous. Mr Grimes is excellent service representative. Thank you!
I come to th8s dealership for oil changes. Not too bad. Service Center needs some improvement. Oil change appt should not take 4hrs. The Service reps may need more training on courtesy and a little more compassion for a customer's time. Also thoroughly learn vehicles and maintenance. They are very knowledgeable in their craft but some recommendations do not fit all vehicles.
Staff is professional and good..only took time..every thing perfect. thankyou..Will recommend to people.
Done a good job and I appreciate it and please with the job they did
I dropped my car off on Friday for the dealership to address a recall issue and had an 8:30 am appointment. At noon, I received a call informing me that, due to the recall parts being on a first-come, first-served basis (something I was unaware of and doubt is accurate), they lacked the necessary part in stock when they were ready to begin working on my car. I was the second appointment of the day. I left my car overnight for them to tackle first thing Saturday morning, but it wasn't ready until noon. Moreover, the shuttle service they usually ... Read More DealerRater - May 25, 2025
The efficiency and professionalism displayed are truly commendable. Knowing the service was completed quickly while maintaining a friendly atmosphere is reassuring. This combination of speed and positive interaction creates a truly exceptional experience.
2 hour wait for oil change. I asked if tire psi was check and imani said yes but it wasn't and all tires were low on air when i checked at home
We worked with Mr Sheikh, who was very polite and pleasant to do business with. He answered all of our questions and kindly accommodated us on two test drives. All of the paperwork was taken care of quickly and we were excited to drive away in our new car.
Great team , they all they could to help me getting another new car, that you.
Always great service very personable and professional. Transparent with estimates and time of completion. Thank you
Mr. Lewis Grimes is always present and displays outstanding customer service and leadership; the best!
I have always been pleased with the service department at this dealership. Everything about the quality of their service is top-notch.
Mohammed is professional, straight forward matter-of-fact about the work that needs to be done. I was given a report regarding the service. I was in and out in a timely manner.
A very good team front when i drove in to the time they was finish with my car
They aren’t very professional. They don’t solve problems. They don’t listen to the customer.
Consistently excellent and exceptional service that exceeds expectations every time, truly reliable and outstanding support.
Excellent service. Mohammed is great. He really paid attention to all details. He is trustworthy and honest.The whole set up is flawless. You can take your laptop and work in the quiet room while waiting for your car. Highly recommended
The video helped explain what was being repaired. Service was good and reasonable in price.
It was a pleasure working with Karl on getting my vehicle serviced. He communicated with me on the status of my vehicle and kept me up to date.
I love the location and the agents who helped me in understanding my services needs
Rude and untrained staff. Mike was unprofessional and uncultured. POOR CUSTOMER SERVICE. Not coming back.
Very polite, answer any questions I had. Was kept updated on vehicle and returned quickly.
We call Toyota of Bowie our family dealership. Always a 5 start customer service from start to end.
I appreciate everyone’s efforts to maintain my car without any stress on my part. Thank you!
Stop quality service and customer satisfaction. Price was good and I was overall satisfied with everything.
This dealership is reliable and very courteous and convenient to where I live. They work with you and keep your vehicle in good condition