Customer Testimonials
Always excellent service. Mohammed is the best. Service done on time and I appreciate the attention to detail and helpful advice.
Staff is pleasant and friendly and really tries to be helpful. They keep you informed of the timeline for the work that has to be and is being done
Took only 2.5 hours to complete a very involved 3 hour job, replacing six spark plugs
Great service by Lewis Grimes and tech who worked on my car. They were very knowledgeable about problems I was having with my car.
Excellent service. The staff was very professional and the service was done in a timely manner.
Jose was so kind and helpful. He went over the top to calmly help me in a distressing situation.
Work performed as expected, on time. Service representative was very helpful. I like the multipoint inspection.
The customer service I received was outstanding! Everything was explained to me, where I could fully understand what was going on with my car.
Great customer service. The communication they provide while your car is being serviced is quick and helpful.
The customer service I received today from the assigned service person, Imani was outstanding. She was professional and clearly explained everything. I like that this dealership provides transportation to and from one's residence within a specific mile radius. It makes a huge difference .
Scheduled oil change should not take 3-4 hrs bad service an no communication bad
Muy buena atención por parte de harold castillo nos ayudó mucho y nos guió a lo mejor
They had vehicle 5 days for rear main seal leakage and put me in rental. Two hours after p/u, the check engine light came on, ASW and traction light on and said, see dealership. The tech didn’t tighten everything. I took off work 3 hours and waited at dealership since 6:15am for them to open at 7:30. .I told my rep I needed to go to work but manager had to authorize rental. After waiting over an hour, I went to see if a manager was in yet and my rep said, oh your vehicle is ready. How long was my ...
I was there for 4 hours. They did complete everything that was asked to be done. They sent a link at same time car was return, wanting to wait another 3 hours to do what initially asked to do. They fail to expand things to you. Everything is you have to ask and get half answers.
I was very pleased with the service provided by Ms Memuna Janneh. She was very reliable, helpful, considerate, and knowledgeable of the services that my car needed.
I always get excellent service at Toyota of Bowie. They take great care of my Rav 4.
Ms Memuma attend to me very well and fast too. Very efficient and reliable agent. Thank you
Danny always strives to serve well and provide excellent customer care and service!!! That’s why I keep coming back to this location!
I had a Trailer BRake Controller error, they took me the same day. But they charged me $200 for Diagnostics. Turns out it was only a misplaced fuse.
Awesome service every time we take our car in. Our wait time is always less than what they tell us which is great!
Lewis Grimes delivered outstanding customer service while my car was being serviced today. Thank You 🙏
Great service. Always a pleasure. Mohammed makes sure my car is up to date! I know Imy car is in good hands. Love the frequent deals for service! Keep up the great work!!🤗
Unprofessional, shuttle forgot to pick me up after oil change. 4 hours later i got a ride up to the dealer where the service manager and shuttle driver used profanity in our conversation and laughed at the fact i was upset for them wasting 4 hours of my day. I also was missing 60$ that was inside my vehicles middle console in my jewelry box i always leave extra funds in there and im certain it was stolen. I highly do not recommend this dealer.
Professional, courteous and easy to schedule appointments. The service is performed in a timely manner.
Great service and Mike was very professional and went above our expectations. We would definitely recommend.
It,s a good dealership.I like the car collection they have and the location .
The original rep assigned to me was extremely busy/overloaded but a co worker stepped in to assist
The service advisor, Lauren, was very helpful! Setting up the appointment time was simple and easy.
The staff attended to me was friendly and accommodating.. Imani was attended to me in a timely manner, and she was detailed with her explanations
Great service attended to my vehicle. Service in a timely manner. Thanks for the great service.
It was so good and fast. Very professional. I would recommend it to anyone. I give them 100%
Why does it take 2-3 **hours** of waiting to have 4 tires rotated and/or an oil change?!!
The dealership was staffed with friendly employees who approached you to make sure you are being help at the same time not pushy like other dealerships I've been to.
Upon arrival to Toyota of Bowie we were greeted by a gentleman who was welcoming and polite. We were able to go for a test drive considering my husband had looked at the car the day prior. Upon our return the following day all the documents, financing and evaluation of the trade in were promptly completed.
Good advice and workmanship. Fast turnaround and convenient drop-off methods. In addition, fairly close to home.
My husband and I purchased three cars within a year - two new and one used. We worked with Don Suber, and he was excellent. The sales process was smooth and efficient. No games! Even after the purchases were completed, Don offered to have us return to the dealership for a tutorial on the vehicles' features. We took him up on the offer. That's service! We also like the efficiency and professionalism of the Service Department. They text before appointments as a reminder and follow up to ensure everything is okay.
Top service advisers. Quick and reliable service.Very courteous and cost saving. Highly recommend. This is the place to go.
Easy scheduling, consultant Mr. Lewis is always polite, honest and gives an estimated time for service to be complete. He is able to explain each service and the importance of keeping up with the maintained schedule.
Absolute professionals! Always great service. My advisors Daniel Cookson or Antonio Funderburk do a great job of communicating with me.
Best dealership ever for my family I have been dealing with this dealership over 10 years and we refused to go to any other dealership. Kudos to Bowie of Toyota.
Always great customer service. Karl was very knowledgeable and helpful. I will definitely come back for other services
Friendly, professional staff. Mike explained everything that was going to happen regarding my vehicle. Gave me the estimated costs and wait time.
Only issue I have is that it took over two hours for an oil change even though I had an appointment
Everyone there was very professional and courteous. Explained everything that needed to be done and how long the wait time was. They even found that my battery was still under warranty and replaced. Car was ready when stated
I am always pleased with the service that I receive from Britalia King and Antonio Funderburk. They are truly the best
Great customer service. I was updated on my vehicle's status and what services were needed and what could wait. Great recommendations.
Effective & efficient , technicians well trained , responsive, clean and well organized, ride home in a clean car.
Toyota of Bowie provided excellent customer service when I brought my car in for a reqired recall job
Mike is a great employee and gives the dealership a “good look” of what service can be!
Lewis Grimes has to be one of the best service representatives I've ever met. He always has a can do attitude and he is always pleasant. Two words: Clone him!
The Toyota dealership expedited the 15,000 mile checkup. I was comfortable reading the newspaper while I waited for the checkup to be completed.
Polite, informative , work hard to fit you into their schedule as soon as possible. Professional
It was great today at they took care of what need it to be done.
Friendly and willing to help. The staff were also quite helpful in getting things done on time.
Toyota of Bowie serve me well since meeting Lauryn my service advisor she takes care of me keeps me inform whole im waiting.
Toyota of Bowie has been my servicing center for several years and for several owned cars. Toyota of Bowie will remain my top choice!
Lewis Grimes goes above and beyond to help the customers and ensure their happiness with the service
Excellent customer service, great experience, patience and helpful. Would recommend to others. Nothing else to say.
Was in for recall and things went well. Thank you. Nothing else to say about visit.
The best dealership ever! Honest, friendly and reliable. Antonio is best advisor. He looks out for his customers. He knows his job. He is honest when it comes to the work that needs to be done on your car. Explains everything that needs to be done and why it needs to be done now. If it is something that can wait he tells you approximately how long you can wait before getting that work done.
Trustworthy, courteous, and reliable. They always take care of me as if I was their grandmother.
Overall, my prior experience with Toyota of Bowie has been awesome. I have purchased several vehicles from the above mentioned dealership, and I was treated fairly by all parties...u dig!
They are highly professional, efficient cauteous and respectful. My car was timely attended to on time. I was carried along every inch of the way concerning my van.
I love the attention I get They pay attention to what I want and what I can afford Very professional, polite and pleasant I brought my last six cars from here and preparing to get number seven!
All was excellent professional service. Also completed in a timely manner. I had a slow leak in my tire and they took care of it as well. Thanks TOB!!
As always evey one is friendly. My service advise is great as always. Love TOB
Always enjoy bringing in my vehicle for service Jose is the best and makes my visit 10x better, will definitely come back!
The young lady was very courteous and kept me informed along the way She was excellent
The unfortunate experience of dealing with the finance lady at Toyota. Only to do processing for Kia of Bowie. The lady was was unprofessional, disrespectful and down right nasty.
I brought my 4Runner in for service for a leak in the left axle. I told Service Advisor (Karl Knowles) to also check oil pan because I just had it replace by the Lube Center. I waited (4) hours then finally asked Karl for status. He gives me estimate amounting to $6,000. No work was performed! I had to keave my 4Runner there another day!
Had my appointment cancelled and found out about it by text. Got disconnected and never got a call back. Let’s see if the GM can make the work get done since nobody else can. Extremely disappointed in this car after you pay 36k you think they could put a $60 part on and call it a day but nope so you will continue to see post and get calls till my work is completed
During my efforts to sell my Toyota RAV4, I ventured to three dealerships in Maryland and Virginia. I decided to return to the dealership where I originally purchased from--Toyota of Bowie. I had the best experience selling my vehicle to their sales professional Shawan Dawkins. Not only was she professional, courteous, and informative, she offered me the best price for my vehicle. After processing the paperwork, since the shuttle driver was not at work on the July 4 holiday, she served as the shuttle driver and gave me a ride home. On the following day she returned my vehicle tags to ...
So disappointed in scheduled maintenance experience. Things specifically requested not done though checked off on the report, difficulty communicating with service advisor. Leaves doubt that any of the other checks were done correctly or as reported. So sad because we had good experiences here in the past.
I wanted to give a special thanks to my service advisor, Kaleb Millender for providing me with outstanding service to navigate through a complicated insurance claim and repair. Kaleb kept me updated every day on progress and went above and beyond to keep in touch with the insurance company and provide them the the information they needed. I score his performance 10 out of 10. Thanks Kaleb and thank you Toyota of Bowie.
Our experience at Toyota of Bowie was excellent from start to finish. Rich Bowan took great care of us, and ended up not just matching the best deal we had in hand from another dealership, but outright beating it! We love our 2024 Venza Limited and give Rich our highest endorsement as a responsive, honest salesman.
My salesman was very professional and caring. I gave him a hard way to go but he never got upset. His name is Okera Khumalo-Amen. He gave me a lot of information about my 2024 Carolla.
Kevon Brooks was THE BEST salesperson. He diligently worked to find a Toyota Highlander when it was the end of the season and inventory was low, PLUS, I wanted a certain color! The only criticism about any MD dealer I have, is that they (not just this one) can charge a $500 "processing fee, not mandated by law". No one can reasonably explain but "everybody charges it", which I don't find acceptable. Customers need to reject this unfair practice, maybe by starting in Annapolis.
Had to stand up from desk and exit the building. So disappointing, I was really looking forward to my new Tacoma. when we sat down to talk price the number was 5500.00 dollars more than msrp, there was the 1995.00 dollar protection package that they sell to everybody, and the 3500.00 dollar adjusted market value. Of course I was told everything is negotiable. so they raise the price and whatever they can pick from your pocket over msrp is added profit. Of course this is not revealed until they have you where they want you. These people are out for your money and ...
We had a great experience with Bowie Service Manager Ed Lopez and Service Rep Britalia King. Our car was in need of major repairs, and they went above and beyond to help us resolve our situation. They called in expert mechanic Ryan to explain to us in detail what the problems were in terms that we could understand. Their courteousness and professionalism was beyond anything we’ve experienced in the past. We’ll certainly continue to purchase Toyota products and services just as we have for the past 30 years.
Thomas G. Was very helpful, excellent customer service I love his honesty and I definitely recommend him and Toyota of Bowie
Very Very Terrible place this dealership is the Biggest Scam in The USA Beware Beware
FANTASTIC EXPERIENCE!!! Our sales rep Fayyaz & the Manager Iver were AWESOME!! Can't say enough GOOD about these people!!!! They made the whole experience Smooth, Easy, and Exciting!!!! If you are in the market for a new or used car go to TOYOTA OF BOWIE & ASK FOR FAYYAZ KHAN!!!! These guys go above and beyond to get you the car you are looking for and make you feel like a part of their family!!!!!!
This is the worse place to buy a used vehicle. I bought my highlander on May 24, and I take a visit there every day for one o other repair which they knew but covered it up. I tried returning it within one week of purchase but was dribbled up and down. On june 30th my battery died on me at the gas station follwoing my service on the 29th. Can you imagine them selling a vehicle knowing fully well that the battery will not serve you more than one month?
During my visit at Toyota of Bowie salesman, Kevin Battle, provided us excellent customer service, and he went the extra mile in making sure we were satisfied with his services in a pleasant manner. His communication and resolution skills were superb, and I'm sure other customers he has assisted will agree. 🙌
I rated Remi high because is very accommodating and diligent in handing issues relating to sales.
I came in to get a new suv and wasn’t really sure I was going to get what I wanted, but this particular guy REMI was so calm and helpful, I was able to get exactly what I envisaged Top top guy I must say.
I would definitely recommend working with Okera if want somebody who's patient and works hard for the customer. Ask for Okera when going and you won't be disappointed.
Took my daughters 2021 Corolla with 31000 miles to replace worn ball joint under warranty and was refused the warranty service because I did not approve other suggested work. Call Toyota cooperate got a case number but matter is still unresolved.
This used to be a great dealership many years ago. I have had 3 Toyotas serviced at this dealership. Lately they seem concerned over profit and growing themselves versus real customer service. Since my original service writer has left, there seems to be a high turn over rate, many of the service writers are r there the next time I go that's not good. The only reason I come to this dealership is the service department. Dont even think about the sales department. Tried looking for anew Toyota for my wife at this location and all I got was the ...
I want to thank Salesman Mr Don Suber For His Patience An His Excellent Service Would Recommend Anyone Buying A Car To Ask For This Salesmen Thanks Toyota Of Bowie !
I had an amazing time my experience with Toyota of Bowie was beyond expectations my sales rep FAYAZ KHAN was very professional knowledgeable he made sure all my questions were answered he focused took his time went out of his way if it wasn’t for him i wouldn’t be driving brand new 2021 Toyota Corolla...we have purchased three cars so far from FAYAZ and we keep coming back to him each time I’m so happy with my car he is very honest will answer any questions you will walk out with exactly what you want he got ...
Our car shopping and buying experience at Toyota of Bowie was efficient and pleasant. Our sales Rep Eric Hood focused on us and our requirements and he insured that our needs were being met as we arrived at the right model for us. Overall the dealership and the staff made sure our expectations were met during this important purchase. Thanks, Eric
Toyota of Bowie continues to send my mother mailers asking her to call Dave Gruner for a great deal. I've offered to bring her urn down to the dealership to see him give it his best shot. Still no takers. She's coming up on being gone 7 years. 😔 Talking to Dave personally has done nothing. Opting out numerous times online has proven useless. Calling corporate was only good for a 9 month reprieve. Maybe showing up with a news crew and my lawyer as I place her urn on Dave's desk might do the trick. 🤔 I've owned several ...
Tom Greene did all he could to make this deal happen smoothly and swiftly. On my way to work with my new Tacoma! Thanks Tom.
Just bought my 3rd Highlander from Toyota of Bowie. I continue to come to this dealership because of the relatively easy buying process. Tom Greene, my salesperson, was very knowledgeable about all the features I was looking for in my Highlander, and we were successfully able to negotiate the pricing to fit my needs with the help of Tim. I do my research and know what I'm looking for in a car. I think the dealership appreciates this as it makes the experience that much better and easier. In completing the buying process, Evelyn Allen, the Settlement Manager, was ...
Just wrapped up the car buying experience at Toyota of Bowie and I am extremely excited and thankful that I was able to get a new car! A special thank you to our car salesman, Thomas Greene, who went above and beyond with the car buying process. Thomas is patient, knowledgeable, and not pushy. In addition, a kind thank you to my finance manager, Jennie, who has great taste in music. Finally, thank you to the sales manager, Reginald, for making this all possible. Definitely recommend this dealer for anyone looking to purchase a new car. Thanks so much!!
Dmitri Dickerson is my service adviser at Toyota of Bowie.He's my favorite. I've never had a bad experience with him.He's very knowledgeable and he have good customer service manners. Keep up the good work and see you on my next visit.
Horrible experience with the finance department they didn’t inform you about nothing on your contract they add stuff without your consent and they very unprofessional please if you purchase a car from Toyota if Bowie read all your documents before signing and make sure all your warranties are cancelled because they will sure steel your money
I had a wonderful experience when I purchased my first car from Toyota of Bowie my sales person Mr.Chima Joe is the best he’s awesome he made the purchase easy but dealing with there finance department is a different story they don’t explain none of your paper work to you they steel your rebates without your permission then when you call to ask questions no one never have a straight forward answer they transfer you to everyone in the book but get no resolution I brought several customers here to purchase Chicago in which I will never ...
I recently took my car in to have a door latched replace only to find that they damage the strip on the door and the door was misaligned. So when I took it back to them to have them fix the problem, they only replaced the strip on the door and not the misaligned door. This was after having my car for over two weeks. If they couldn't do the job, why not just say so at the beginning. This resulted in me never going back to their service department and never recommending anyone again.